{"id":14,"date":"2026-04-25T06:51:15","date_gmt":"2026-04-25T06:51:15","guid":{"rendered":"https:\/\/hamza.trustedaccountsseller.com\/?page_id=14"},"modified":"2026-05-05T09:04:13","modified_gmt":"2026-05-05T09:04:13","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/hamza.trustedaccountsseller.com\/?page_id=14","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"14\" class=\"elementor elementor-14\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7ebf2a92 e-flex e-con-boxed e-con e-parent\" data-id=\"7ebf2a92\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d3d08b5 elementor-widget elementor-widget-text-editor\" data-id=\"5d3d08b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<h1><strong>Return &amp; Refund Policy \u2013 Qaser al Malaki<\/strong><\/h1>\n<p class=\"wp-block-paragraph\"><strong>Effective Date:<\/strong> April 25, 2026<\/p>\n<p>Thank you for shopping at Qaser al Malaki, your trusted source for premium smoking and vaping products in the UAE. We are committed to providing high-quality products and exceptional customer service while adhering to UAE regulations. Please review our <strong>Return &amp; Refund Policy<\/strong> carefully before making a purchase.<\/p>\n<hr contenteditable=\"false\" \/>\n<h2><strong>1. Non-Returnable Items<\/strong><\/h2>\n<p>For <strong>hygiene and safety reasons<\/strong>, the following <strong>consumable products<\/strong> are <strong>non-returnable and non-refundable<\/strong> under any circumstances:<\/p>\n<ul>\n<li>\n<p>Disposable vapes<\/p>\n<\/li>\n<li>\n<p>E-liquids<\/p>\n<\/li>\n<li>\n<p>Shisha molasses and flavors<\/p>\n<\/li>\n<li>\n<p>Pre-filled pods or cartridges<\/p>\n<\/li>\n<li>\n<p>Cigarettes and tobacco products<\/p>\n<\/li>\n<li>\n<p>Nicotine pouches<\/p>\n<\/li>\n<\/ul>\n<p>These items are considered <strong>final sale<\/strong> once purchased.<\/p>\n<hr contenteditable=\"false\" \/>\n<h2><strong>2. Eligible Returns \u2013 Devices &amp; Accessories<\/strong><\/h2>\n<p>Only <strong>non-consumable products<\/strong> are eligible for return if found <strong>defective or non-functional upon delivery<\/strong>:<\/p>\n<ul>\n<li>\n<p>Rechargeable vape devices<\/p>\n<\/li>\n<li>\n<p>Hookah\/shisha sets<\/p>\n<\/li>\n<li>\n<p>Chargers, tanks, or accessories<\/p>\n<\/li>\n<li>\n<p>Lighters and smoking tools<\/p>\n<\/li>\n<\/ul>\n<h3><strong>Return Conditions:<\/strong><\/h3>\n<ul>\n<li>\n<p>Return requests must be made <strong>within 7 days of delivery<\/strong>.<\/p>\n<\/li>\n<li>\n<p>The item must be <strong>unused, undamaged, and in its original packaging<\/strong>.<\/p>\n<\/li>\n<li>\n<p><strong>Proof of purchase<\/strong> and <strong>clear photo\/video evidence<\/strong> of the issue are required.<\/p>\n<\/li>\n<\/ul>\n<h3><strong>Returns Will Not Be Accepted For:<\/strong><\/h3>\n<ul>\n<li>\n<p>Change of mind or buyer\u2019s remorse.<\/p>\n<\/li>\n<li>\n<p>Items damaged due to <strong>misuse, negligence, or improper handling<\/strong>.<\/p>\n<\/li>\n<li>\n<p>Used, tampered, or altered products.<\/p>\n<\/li>\n<\/ul>\n<hr contenteditable=\"false\" \/>\n<h2><strong>3. How to Request a Return<\/strong><\/h2>\n<p>To initiate a return, follow these steps:<\/p>\n<ol>\n<li>\n<p><strong>Contact Us:<\/strong> Email us at <strong>masoudhonar532@gmail.com <\/strong>within <strong>3 days of delivery<\/strong>.<\/p>\n<\/li>\n<li>\n<p><strong>Provide Details:<\/strong> Include your <strong>order number, product details, and evidence<\/strong> (photos\/videos of the issue).<\/p>\n<\/li>\n<li>\n<p><strong>Wait for Approval:<\/strong> Our team will review your request and provide approval with return instructions.<\/p>\n<\/li>\n<\/ol>\n<p>\u26a0\ufe0f <strong>Do not send items back without prior approval.<\/strong> Unauthorized returns will <strong>not<\/strong> be processed.<\/p>\n<hr contenteditable=\"false\" \/>\n<h2><strong>4. Return Shipping &amp; Deductions<\/strong><\/h2>\n<ul>\n<li>\n<p>If your return is approved, we will arrange for the <strong>pickup of the product<\/strong>.<\/p>\n<\/li>\n<li>\n<p>A <strong>flat AED 50 return shipping fee<\/strong> will be deducted from your refund.<\/p>\n<\/li>\n<\/ul>\n<hr contenteditable=\"false\" \/>\n<h2><strong>5. Refunds<\/strong><\/h2>\n<p>Once the returned product is inspected and approved:<\/p>\n<ul>\n<li>\n<p>Refunds will be processed to your <strong>original payment method<\/strong> or your provided bank account.<\/p>\n<\/li>\n<li>\n<p><strong>Processing time:<\/strong> Up to <strong>10 business days<\/strong> after approval.<\/p>\n<\/li>\n<li>\n<p><strong>Shipping and delivery fees are non-refundable<\/strong>.<\/p>\n<\/li>\n<\/ul>\n<hr contenteditable=\"false\" \/>\n<h2><strong>6. WhatsApp &amp; In-Store Orders<\/strong><\/h2>\n<ul>\n<li>\n<p>Orders placed via <strong>WhatsApp<\/strong> or in-store follow the same return and refund terms.<\/p>\n<\/li>\n<li>\n<p>Refunds will be issued to your <strong>original payment method<\/strong> or to your bank account details shared with us.<\/p>\n<\/li>\n<\/ul>\n<hr contenteditable=\"false\" \/>\n<h2><strong>7. Contact Us<\/strong><\/h2>\n<p>For assistance with returns and refunds, please reach out to:<\/p>\n<p><strong>SmokingUAE.com<\/strong><br \/>\ud83d\udce7 <strong>Email:<\/strong> masoudhonar532@gmail.com<br \/>\ud83c\udf10 <strong>Website:<\/strong> <a href=\"http:\/\/www.smokinguae.com]\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">www.smokinguae.com<\/a><br \/>\ud83d\udcde <strong>Phone\/WhatsApp:<\/strong> \u00a0+971 4 3590300\/<a href=\"https:\/\/wa.me\/+971568503840\"><span class=\"ronixa-list-text\">+971 56 850 3840<\/span><\/a><\/p>\n<p>We are dedicated to resolving all genuine concerns <strong>promptly and professionally<\/strong>. Thank you for trusting <strong>Qaser al Malaki<\/strong>\u00a0for your smoking and vaping needs.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Return &amp; Refund Policy \u2013 Qaser al Malaki Effective Date: April 25, 2026 Thank you for shopping at Qaser al Malaki, your trusted source for premium smoking and vaping products in the UAE. We are committed to providing high-quality products and exceptional customer service while adhering to UAE regulations. Please review our Return &amp; Refund Policy carefully before making a purchase. 1. Non-Returnable Items For hygiene and safety reasons, the following consumable products are non-returnable and non-refundable under any circumstances: Disposable vapes E-liquids Shisha molasses and flavors Pre-filled pods or cartridges Cigarettes and tobacco products Nicotine pouches These items are considered final sale once purchased. 2. Eligible Returns \u2013 Devices &amp; Accessories Only non-consumable products are eligible for return if found defective or non-functional upon delivery: Rechargeable vape devices Hookah\/shisha sets Chargers, tanks, or accessories Lighters and smoking tools Return Conditions: Return requests must be made within 7 days of delivery. The item must be unused, undamaged, and in its original packaging. Proof of purchase and clear photo\/video evidence of the issue are required. Returns Will Not Be Accepted For: Change of mind or buyer\u2019s remorse. Items damaged due to misuse, negligence, or improper handling. Used, tampered, or altered products. 3. How to Request a Return To initiate a return, follow these steps: Contact Us: Email us at masoudhonar532@gmail.com within 3 days of delivery. Provide Details: Include your order number, product details, and evidence (photos\/videos of the issue). Wait for Approval: Our team will review your request and provide approval with return instructions. \u26a0\ufe0f Do not send items back without prior approval. Unauthorized returns will not be processed. 4. Return Shipping &amp; Deductions If your return is approved, we will arrange for the pickup of the product. A flat AED 50 return shipping fee will be deducted from your refund. 5. Refunds Once the returned product is inspected and approved: Refunds will be processed to your original payment method or your provided bank account. Processing time: Up to 10 business days after approval. Shipping and delivery fees are non-refundable. 6. WhatsApp &amp; In-Store Orders Orders placed via WhatsApp or in-store follow the same return and refund terms. Refunds will be issued to your original payment method or to your bank account details shared with us. 7. Contact Us For assistance with returns and refunds, please reach out to: SmokingUAE.com\ud83d\udce7 Email: masoudhonar532@gmail.com\ud83c\udf10 Website: www.smokinguae.com\ud83d\udcde Phone\/WhatsApp: \u00a0+971 4 3590300\/+971 56 850 3840 We are dedicated to resolving all genuine concerns promptly and professionally. Thank you for trusting Qaser al Malaki\u00a0for your smoking and vaping needs.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_angie_page":false,"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry","post-no-thumbnail"],"_links":{"self":[{"href":"https:\/\/hamza.trustedaccountsseller.com\/index.php?rest_route=\/wp\/v2\/pages\/14","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hamza.trustedaccountsseller.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hamza.trustedaccountsseller.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hamza.trustedaccountsseller.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hamza.trustedaccountsseller.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=14"}],"version-history":[{"count":13,"href":"https:\/\/hamza.trustedaccountsseller.com\/index.php?rest_route=\/wp\/v2\/pages\/14\/revisions"}],"predecessor-version":[{"id":23854,"href":"https:\/\/hamza.trustedaccountsseller.com\/index.php?rest_route=\/wp\/v2\/pages\/14\/revisions\/23854"}],"wp:attachment":[{"href":"https:\/\/hamza.trustedaccountsseller.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}